Privacy Policy

Welcome to Jet's Pizza. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at jetspizza.top, place orders, use our services, or otherwise interact with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive practices.

1. Who We Are

Jet's Pizza operates the website jetspizza.top and provides food ordering and delivery services to customers across the United States. For the purposes of this Privacy Policy, "we," "us," "our," and "Jet's Pizza" refer to the operator of jetspizza.top.

• Website: jetspizza.top
• Email: [email protected]

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us using the information provided in the "Contact Us" section at the end of this document.

2. Information We Collect

We collect various types of information in connection with your use of our website, services, and food ordering platform. The categories of personal information we collect are described below.

2.1 Personal Information You Provide to Us

When you create an account, place an order, contact us, subscribe to our newsletter, or otherwise interact with us, you may provide us with personal information, including but not limited to:

• Identity Information: Your first name, last name, username, or similar identifiers.
• Contact Information: Your email address, telephone number, and delivery address (including street address, city, state, and ZIP code).
• Account Credentials: Your password and other security information used to authenticate your account.
• Order Information: Details about the food items you order, special instructions, dietary preferences or restrictions, and order history.
• Payment Information: Credit card numbers, debit card numbers, billing address, and other financial information necessary to process your payments. Please note that payment card details are processed through secure third-party payment processors and are not stored on our servers.
• Communications: Any messages, feedback, complaints, reviews, or other content you send us through contact forms, email, or customer service channels.
• Loyalty Program Information: If you participate in our rewards or loyalty programs, we collect information related to your participation, including points earned and redeemed.
• Survey and Promotional Responses: Information you provide when you respond to surveys, promotions, contests, or sweepstakes.

2.2 Information We Collect Automatically

When you visit our website or use our mobile applications, we automatically collect certain information about your device and your usage of our services, including:

• Usage Data: Pages you visit, links you click, search queries you enter on our website, the time and duration of your visits, and the pages viewed before and after visiting our site.
• Device Information: Information about the device you use to access our services, including the hardware model, operating system and version, unique device identifiers, mobile network information, and browser type and version.
• IP Address: Your Internet Protocol (IP) address, which may be used to determine your approximate geographic location.
• Location Data: With your consent, we may collect precise geolocation data from your device to provide location-based services such as finding the nearest Jet's Pizza location or facilitating delivery to your address.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. See Section 8 (Cookie Usage) for more details.
• Referral Sources: Information about how you arrived at our website, including the URL of the referring website.
• Log Data: Server log files that record your activity on our website, including error messages and system activity.

2.3 Information We Receive from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account (such as Facebook, Google, or Apple) to your Jet's Pizza account or use social login features, we may receive profile information from those platforms, such as your name, email address, and profile picture, in accordance with your privacy settings on those platforms.
• Third-Party Delivery Partners: When you order through third-party food delivery platforms that partner with us, we may receive order-related information from those platforms.
• Analytics Providers: We receive aggregated and/or anonymized data from analytics service providers to help us understand how users interact with our website.
• Marketing Partners: We may receive information about you from advertising and marketing partners to help us deliver relevant advertisements and improve our marketing campaigns.

3. How We Use Your Information

We use the information we collect for a variety of purposes, all of which are aimed at providing you with a better experience and improving our services. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders, including coordinating delivery or pickup.
• Create and manage your account on our website or application.
• Process payments and prevent fraudulent transactions.
• Send you order confirmations, receipts, and updates about your order status.
• Respond to your inquiries, complaints, and requests for customer support.
• Administer loyalty programs, promotions, contests, and sweepstakes you participate in.

3.2 Analytics and Service Improvement

• Analyze usage patterns and trends to understand how customers interact with our website and services.
• Monitor and improve the performance, security, and functionality of our website and applications.
• Conduct research and development to improve our menu offerings, pricing, and overall customer experience.
• Perform internal business analysis, reporting, and auditing.
• Test and develop new features, products, and services.

3.3 Marketing and Communications

• Send you promotional emails, newsletters, special offers, and marketing communications about our products, services, and events, where you have opted in or where we have a legitimate business interest to do so.
• Personalize and tailor the content, advertisements, and offers you see on our website and in our marketing materials based on your preferences and order history.
• Serve targeted advertisements on third-party platforms and websites.
• Conduct surveys, polls, and market research to gather feedback about our services.

3.4 Legal Compliance and Safety

• Comply with applicable federal, state, and local laws and regulations.
• Enforce our Terms of Service and other applicable policies.
• Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
• Protect the rights, property, and safety of Jet's Pizza, our customers, and the public.
• Respond to legal requests, such as subpoenas, court orders, or other governmental demands.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with certain third parties under the following circumstances:

4.1 Service Providers and Business Partners

We share your personal information with third-party vendors, contractors, and service providers who perform services on our behalf, including:

• Payment Processors: Companies that process credit card transactions and other payments securely.
• Delivery Partners: Third-party delivery services that fulfill your food delivery orders.
• Cloud Hosting and IT Providers: Companies that provide server hosting, data storage, and technical infrastructure.
• Analytics Providers: Companies such as Google Analytics that help us analyze website traffic and user behavior.
• Email and Marketing Platforms: Services used to send promotional emails and manage marketing campaigns.
• Customer Support Platforms: Tools that help us manage and respond to customer inquiries.
• Fraud Prevention Services: Companies that help us detect and prevent fraudulent activity.

All service providers are contractually required to use your personal information only as directed by us and in accordance with this Privacy Policy. They are prohibited from using your information for any other purpose.

4.2 Legal Requirements

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, including applicable federal or state laws and regulations.
• Respond to lawful requests from public authorities, including law enforcement agencies.
• Enforce our Terms of Service or other agreements.
• Protect the rights, property, or safety of Jet's Pizza, our customers, employees, or the general public.
• Prevent or investigate possible wrongdoing in connection with our services.

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties for purposes not described in this Privacy Policy when we have your explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for marketing, research, analytics, or other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: All payment transactions are processed through PCI DSS-compliant payment processors. We do not store full credit card numbers on our servers.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who need it to perform their job functions. All personnel with access to personal data are subject to confidentiality obligations.
• Regular Security Assessments: We conduct regular reviews of our data collection, storage, and processing practices to guard against unauthorized access.
• Password Protection: User accounts are protected by passwords. We recommend that you use a strong, unique password and keep your account credentials confidential.
• Data Minimization: We only collect personal information that is necessary for the purposes described in this Privacy Policy.

Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information. If you believe your information has been compromised, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws, including the CCPA/CPRA for California residents.

6.1 Rights Available to All Users

• Right to Access: You have the right to request information about the personal data we hold about you, including the categories of data collected, the purposes for which it is used, and the third parties with whom it has been shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (for example, where we are required by law to retain certain records).
• Right to Opt Out of Marketing: You can opt out of receiving promotional emails from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know the specific pieces of personal information we have collected about you, the categories of sources from which we collected it, and the business or commercial purpose for collecting it.
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. While we do not sell your personal information, we may share it with advertising partners in ways that may qualify as "sharing" under the CPRA.
• Right to Limit Use of Sensitive Personal Information: Under the CPRA, you have the right to limit the use and disclosure of sensitive personal information to only those uses that are necessary to perform the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level or quality of services because you exercised your privacy rights.
• Authorized Agents: You may designate an authorized agent to submit a privacy request on your behalf. We may require verification of your identity and confirmation that you have given the agent permission to make the request.

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within 45 days, as required by California law. We may extend this period by an additional 45 days when reasonably necessary, with prior notice.

6.3 Verification of Identity

To protect your privacy and the security of your information, we may require you to verify your identity before processing any privacy rights request. We will use the information you provide to verify your identity against the records we hold. In some cases, we may require additional documentation.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

When personal information is no longer needed for the purposes for which it was collected, we will securely delete, anonymize, or aggregate it in accordance with our data retention policies and applicable law.

8. Cookie Usage

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the operation of our website. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use services such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow our website to remember your preferences (such as your language and region settings) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They also help measure the effectiveness of our advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or accept cookies, delete cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including placing orders.

For more detailed information about the cookies we use and how you can manage your preferences, please refer to our Cookie Policy available on our website at jetspizza.top.

9. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and, if confirmed, delete such information from our records.

We strongly encourage parents and guardians to supervise their children's online activities and to help enforce this policy by instructing their children never to provide personal information on our website without parental permission.

10. International Data Transfers

Jet's Pizza is based in the United States, and the personal information we collect is primarily processed and stored in the United States. However, some of our third-party service providers may be located in or operate from other countries. By using our services and providing us with your personal information, you acknowledge that your data may be transferred to, processed, and stored in countries other than the country in which you reside.

Where personal data is transferred internationally, we take appropriate steps to ensure that such transfers comply with applicable law and that your information remains protected to a standard comparable to the protections available in your country of residence. These steps may include entering into data processing agreements with our service providers that incorporate standard contractual clauses or other appropriate safeguards.

If you have questions about how we handle international data transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated or controlled by Jet's Pizza. These may include social media platforms, third-party food delivery apps, and payment gateways. This Privacy Policy does not apply to the practices of those third parties.

We encourage you to review the privacy policies of any third-party services you access through our website. We have no control over, and accept no responsibility for, the privacy practices or content of those third-party websites and services. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

12. California Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents who have provided personal information to Jet's Pizza may request information once per year about whether we have shared any personal information with third parties for their direct marketing purposes. If applicable, this information would include the categories of customer information shared and the names and addresses of the third parties with whom we shared customer information during the immediately preceding calendar year.

To make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request."

13. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to Do Not Track signals. As a result, our website does not currently respond to Do Not Track browser signals. However, you may be able to limit tracking through your browser's cookie settings or through opt-out tools provided by our analytics and advertising partners.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated policy on our website at jetspizza.top with a new "Last Updated" date at the top of the page.
• Sending an email notification to the email address associated with your account, where we have such information.
• Displaying a prominent notice on our website for a reasonable period following any material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

15. How to File a Complaint

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to first contact us directly so that we can attempt to resolve your concerns.

If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority. In the United States, you may file a complaint with the following:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws that prevent fraud, deception, and unfair business practices. You can file a complaint at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General (for California Residents): If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or with the California Office of the Attorney General at oag.ca.gov/privacy/ccpa.
• State Attorney General: Residents of other states may also have the right to file privacy-related complaints with their respective state attorney general's office. Please consult your state's consumer protection office for more information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us using the information below. We are committed to addressing your inquiries promptly and thoroughly.

When submitting a privacy request, please include your full name, email address, a description of your request, and any information that would help us verify your identity. We will respond to all legitimate requests within the timeframes required by applicable law, and in no case later than 45 days from receipt of your request.